Customer Service

Some Frequently Asked Questions regarding the order:

How do I order?

Order your phone card in three easy steps:

     1.  Locate the best card for you.
 
     
     2.  Select the calling card and quantity you wish to purchase.
 
     
     3.  Enter your contact and payment information.
Payments by credit card receive their access PIN within 10 minutes by e-mail. Note: Due to our high standards of consumer protection policies, you may experience a short delay with your very first order. Subsequent orders will be processed within the 10 minute time period.

Is it safe to shop at Phone Card Zone.com?
100%. Every time you shop with Phone Card.com, you are backed by our security guarantee. Your online purchase is completely safe and secure. How does Phone Card Zone.com do it? Phone Card Zone.com process all transactions on a secure server that features SSL (Secure Sockets Layer) technology to protect your information. Phone Card Zone.com encrypt your credit card number and pass it directly to the bank without ever exposing it to human eyes. Additionally, Phone Card Zone.com never retains your full credit card number. They keep only the last four digits for identification purposes.
Still Uncomfortable?
Our shopping cart will allow you to pay by check online.

What about my privacy?
At Phone Card Zone.com, we are committed to protecting your privacy. That's why you can count on us never to sell your name, address, phone number, e-mail address, or any other sensitive information to another company. Only the merchant you order from receives your information. You also have our pledge that we will never use this information to send unsolicited commercial e-mail to our customers. Phone Card Zone.com will use it only in the aggregate to improve our customers' shopping experience.

What if I have a problem using my card?
All of our cards have a 24-hour customer service phone number printed on the back. Call this number and you can get prompt, friendly help.

Are there any extra charges when I use my phone card from payphones, hotels, or other privately owned phone networks?
Yes. Some phone owners charge additional fees to your card when you use their private phone networks. Such fees may be up to 50 cents. As required by the FCC, it will be automatically deducted from your card. (many states require phone owners to post the amount of this charge on their phones).

Is it higher rate, if I use my phonecard to make a call to an international cell phone from the US?
Some cards do charge a higher rate if you are calling to an international cell phone. If you would like to be sure of the exact rate, then we recommend the Cell Phone Card.

Can I use a phonecard anywhere?
Phone Card Zone.com has cards that will allow you to call to virtually any country in the world from any touch-tone phone in the U.S. We also have cards that will allow you to call from nearly one hundred foreign countries back to the U.S. — at rates typically much less than direct-dialed calls from the originating country.

You can use phone cards with virtually all cellular networks and all payphones, although exceptions exist in some regions of the country. Check-out some of the great rates!


For additional information, you can contact us 7 days a week
. Click here to send us an email.

Copyright (c) 2002 Phone Card Zone.com. All rights reserved.


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